Shipping policy
Shipping
We currently ship across Canada, the United States, and select international destinations.
Our team works quickly to ensure every order is processed and shipped with care.
Processing Time
All orders are processed and shipped within 1–2 business days after being placed.
🇨🇦 Domestic – Canada
Standard Insured Shipping
• 2–7 business days
• $12.95 CAD flat rate
• Free shipping on orders $75 CAD and up
Express Shipping
• 2–3 business days
• $19.95 CAD flat rate
🇺🇸 US Cross-Border – United States
Standard Insured Shipping
• 4–8 business days
• $9.99 USD flat rate
• Free shipping on orders $150 USD and up
Shipping rates are automatically calculated by weight at checkout.
🌍 International Shipping
We ship to select international regions including Europe, the UAE, Australia, Hong Kong SAR, and more.
Europe (Austria, Belgium, Czechia, and others)
Express International: 4–7 business days
• Orders 0.1 kg and up — $29.95 CAD
• Orders 0.2 kg and up — $39.99 CAD
• Heavy orders — $120.00 CAD
Other International Regions (UAE, Australia, Hong Kong SAR, etc.)
• Rates calculated at checkout based on destination and carrier service
• Transit times vary by location (average 6–10 business days)
Order Issues
If your order arrives damaged or incorrect, please email info@kyndtea.com within 7 days of receiving your package and we’ll make it right.
Our team is here to help — because being Kynd means finding solutions and making sure every experience feels good from start to finish.
Order Changes & Cancellations
If you need to adjust or cancel an order, please contact us within 12 hours of placing it. We process orders quickly, but we’ll do our best to catch it before it ships.
Orders may be canceled for a full refund prior to shipment. Once an order has shipped, cancellations and refunds are not available.